Last Updated: July 16, 2026
Introduction
Your privacy is important to us. This Privacy Policy explains how Ride Clean Nexus (“we,” “us,” or “our”) collects, uses, discloses, and protects your personal information when you visit our website https://ridecleannexus.com (the “Site”) or purchase products from our online store.
We are the data controller responsible for your personal information. If you have questions about this policy or your data rights, contact us at [email protected].
We only sell car cleaning tools and accessories. We do not sell chemical cleaning liquids or hazardous materials.
This policy applies to visitors and customers in the United States, the European Union (EU), the United Kingdom (UK), and other regions where we ship.
Information We Collect
We collect personal information in the following categories:
Information You Provide Directly
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact | Name, email address, phone number | Account creation, order fulfillment, customer support |
| Shipping & Billing | Delivery address, billing address | Processing and delivering your orders |
| Payment | Credit/debit card details, PayPal account | Payment processing (handled by third-party providers) |
| Account | Username, password | Managing your customer account |
| Communications | Messages you send via contact forms or email | Responding to inquiries and support requests |
| Marketing Preferences | Newsletter opt-in/opt-out choices | Sending promotional communications (with your consent) |
Information Collected Automatically
| Category | Examples | Purpose |
|---|---|---|
| Usage Data | Pages visited, time on site, click behavior, referral source | Improving our Site and user experience |
| Device Data | IP address, browser type, operating system, device identifiers | Security, analytics, and Site functionality |
| Cookie Data | Session cookies, preference cookies, analytics cookies | See Cookies and Tracking Technologies below |
We do not knowingly collect sensitive personal information such as government ID numbers, financial account credentials (beyond what payment processors handle), or health data.
How We Use Your Information
We use your personal information for the following purposes and legal bases:
| Purpose | Legal Basis (GDPR) |
|---|---|
| Processing and fulfilling your orders | Performance of a contract |
| Sending order confirmations, shipping updates, and delivery notifications | Performance of a contract |
| Providing customer support | Performance of a contract / Legitimate interest |
| Processing payments through third-party providers | Performance of a contract |
| Sending marketing emails and promotional offers | Consent (you may opt out at any time) |
| Analyzing Site usage to improve products and services | Legitimate interest |
| Preventing fraud and ensuring Site security | Legitimate interest / Legal obligation |
| Complying with applicable laws and regulations | Legal obligation |
We will not use your personal information for purposes incompatible with those described above without notifying you.
How We Share Your Information
We do not sell your personal information. We do not share your personal information for cross-context behavioral advertising.
We may share your information with the following categories of third parties, solely to operate our business and fulfill your orders:
| Recipient | Purpose | Data Shared |
|---|---|---|
| Payment Processors (e.g., PayPal, Stripe) | Processing payments securely | Name, email, billing address, payment details |
| Shipping & Logistics Partners (e.g., CJ Dropshipping, carriers) | Fulfilling and delivering orders | Name, shipping address, phone, order details |
| Website Hosting & Infrastructure | Operating and securing the Site | IP address, usage data |
| Analytics Providers (e.g., Google Analytics) | Understanding Site traffic and performance | Usage data, device data (anonymized where possible) |
| Cookie Consent Tools (e.g., WP Cookie Notice) | Managing cookie preferences | Cookie consent status |
| Email Service Providers | Sending transactional and marketing emails | Name, email address |
| Legal & Regulatory Authorities | Complying with law, court orders, or legal process | As required by applicable law |
All third-party service providers are required to process your data only for the specified purposes and in accordance with applicable data protection laws.
International Data Transfers
Our business operates from the United States. If you are located in the EU, UK, or another region with data transfer restrictions, your personal information may be transferred to and processed in the United States or other countries where our service providers operate.
For transfers from the EU/UK to countries without an adequacy decision, we rely on appropriate safeguards, including:
- Standard Contractual Clauses (SCCs) approved by the European Commission
- Data processing agreements with all third-party processors
You may request a copy of the safeguards we use by contacting [email protected].
Data Retention
We retain your personal information only as long as necessary for the purposes described in this policy:
| Data Type | Retention Period |
|---|---|
| Order & transaction records | 7 years (for tax, accounting, and legal compliance) |
| Customer account data | Until you request deletion or 3 years of inactivity |
| Marketing preferences | Until you unsubscribe or request deletion |
| Customer support communications | 3 years from last interaction |
| Analytics data | 26 months (Google Analytics default) or as configured |
| Cookie data | As specified in our cookie consent tool settings |
When data is no longer needed, we securely delete or anonymize it.
Cookies and Tracking Technologies
We use cookies and similar technologies to operate our Site. When you first visit from the EU/UK, a cookie consent banner (via WP Cookie Notice or equivalent) allows you to accept or manage cookie preferences.
Types of Cookies We Use
| Type | Purpose | Can Be Disabled? |
|---|---|---|
| Strictly Necessary | Site functionality, shopping cart, checkout, security | No (required for the Site to work) |
| Functional | Remembering preferences (language, region) | Yes |
| Analytics | Understanding how visitors use our Site (e.g., Google Analytics 4) | Yes |
| Marketing | Delivering relevant advertisements (if applicable) | Yes |
You can manage cookie preferences through our cookie consent banner or your browser settings. Disabling certain cookies may affect Site functionality.
For more information about Google Analytics, visit Google’s Privacy Policy. You can opt out of Google Analytics using the Google Analytics Opt-out Browser Add-on.
Your Privacy Rights
Depending on where you live, you may have the following rights regarding your personal information:
For All Users
- Access — Request a copy of the personal information we hold about you
- Correction — Request correction of inaccurate or incomplete data
- Deletion — Request deletion of your personal information
- Opt Out of Marketing — Unsubscribe from marketing emails at any time via the link in any email or by contacting us
European Union & UK Users (GDPR / UK GDPR)
In addition to the rights above, you have the right to:
- Restrict Processing — Request that we limit how we use your data
- Data Portability — Receive your data in a structured, machine-readable format
- Object to Processing — Object to processing based on legitimate interests, including profiling
- Withdraw Consent — Withdraw consent at any time where processing is based on consent (without affecting prior lawful processing)
- Lodge a Complaint — File a complaint with your local data protection authority
EU/UK Data Protection Authorities: You may contact the supervisory authority in your country of residence. A list of EU authorities is available at edpb.europa.eu. UK residents may contact the ICO.
California Residents (CCPA / CPRA)
If you are a California resident, you have the right to:
- Know what personal information we collect, use, disclose, and share
- Delete your personal information (subject to certain exceptions)
- Correct inaccurate personal information
- Opt Out of Sale/Sharing — We do not sell or share your personal information for cross-context behavioral advertising. No opt-out action is required.
- Limit Use of Sensitive Personal Information — We do not collect sensitive personal information as defined by the CPRA
- Non-Discrimination — We will not discriminate against you for exercising your privacy rights
How to Exercise Your Rights
To submit a privacy request, email us at [email protected] with the subject line “Privacy Request” and include:
- Your full name
- The email address associated with your account or order
- The specific right you wish to exercise
- Any relevant order number (if applicable)
We will verify your identity before processing your request and respond within:
- 45 days for CCPA/CPRA requests (extendable by 45 days if needed)
- 30 days for GDPR requests (extendable by 60 days if needed)
We do not charge a fee for processing privacy requests unless they are manifestly unfounded or excessive.
Authorized Agents (California)
California residents may designate an authorized agent to submit a request on their behalf. The agent must provide proof of authorization, and we may require you to verify your identity directly.
Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- SSL/TLS encryption for all data transmitted between your browser and our Site
- Secure payment processing through PCI-compliant third-party providers (we do not store full credit card numbers)
- Access controls limiting employee access to personal data on a need-to-know basis
- Regular security monitoring via Wordfence or equivalent security tools
No method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.
Children’s Privacy
Our Site is not directed to children under the age of 13 (US/COPPA) or under 16 (EU/GDPR). We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately at [email protected], and we will promptly delete it.
Third-Party Links
Our Site may contain links to third-party websites (e.g., social media, payment providers). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any personal information.
Do Not Track Signals
Some browsers offer a “Do Not Track” (DNT) setting. Our Site does not currently respond to DNT signals, as there is no industry-wide standard for handling them. You can manage tracking through our cookie consent tool and browser settings.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the “Last Updated” date at the top of this page
- Post the revised policy on our Site
- Where required by law, notify you via email or a prominent Site notice
We encourage you to review this Privacy Policy periodically. Your continued use of the Site after changes are posted constitutes your acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Ride Clean Nexus
Email: [email protected]
Website: https://ridecleannexus.com
We aim to respond to all privacy inquiries within 30 days.
This Privacy Policy should be read alongside our Terms of Service, Shipping Policy, Refund & Return Policy, and Contact Us page.
Disclaimer: This template is provided for informational purposes and does not constitute legal advice. We recommend consulting a qualified attorney to ensure compliance with all applicable laws in your jurisdiction.