Last Updated: July 16, 2026
Shipping Overview
Ride Clean Nexus offers worldwide shipping on all car cleaning tools and accessories. Orders are fulfilled through our dropshipping partners and shipped directly to your address.
We only sell car cleaning tools and accessories. We do not sell chemical cleaning liquids, solvents, or hazardous materials.
Shipping times below are estimates — not guaranteed delivery dates. Actual delivery may vary based on carrier performance, customs processing, and local conditions.
Processing Time
| Stage | Timeframe |
|---|---|
| Order processing | 1–3 business days after payment confirmation |
| Weekends & holidays | Orders placed on weekends or public holidays are processed the next business day |
| Peak seasons | Processing may take an additional 1–2 days during high-volume periods (e.g., holidays) |
You will receive an order confirmation email immediately after purchase and a shipping confirmation email with tracking information once your order ships.
Estimated Delivery Times
Delivery times are counted in business days from the date your order ships (not from the date you place your order).
United States & Canada
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 12–20 business days |
| Expedited Shipping | 7–14 business days (if available at checkout) |
United Kingdom & European Union
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 12–20 business days |
| Expedited Shipping | 7–14 business days (if available at checkout) |
Australia & New Zealand
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 15–25 business days |
Other Countries
| Method | Estimated Delivery |
|---|---|
| Standard Shipping | 15–30 business days |
Note: Remote or hard-to-reach areas may require additional delivery time. If your tracking shows no movement for 7+ days, contact us at [email protected].
Shipping Costs
- Shipping costs are calculated automatically at checkout based on destination, package weight, and package dimensions.
- Shipping fees are displayed before you confirm your order — no surprises at checkout.
- Free shipping is not available. All orders require a shipping payment.
- Shipping costs are non-refundable unless we shipped the wrong item or a defective product.
Order Tracking
- Once your order ships, you will receive a shipping confirmation email with a tracking number.
- Click the tracking link in the email, or visit the carrier’s website and enter your tracking number.
- Tracking information may take 24–48 hours to activate after the shipping label is created.
If you have not received tracking information within 5 business days of your order confirmation, please contact us at [email protected].
Split Shipments
If your order contains multiple items, they may ship separately from different warehouse locations. In this case:
- You may receive multiple packages at different times
- Each package will have its own tracking number
- You will be notified by email for each shipment
You will not be charged extra shipping for split shipments.
Shipping Delays
While we work hard to deliver on time, delays can occur due to:
- Customs clearance procedures
- Weather or natural events
- Carrier capacity issues
- Incorrect or incomplete address information
- Local holidays in the destination country
What to Do If Your Order Is Late
- Check your tracking number for the latest status
- Allow an additional 5–7 business days beyond the estimated delivery window
- If your order still has not arrived, email us at [email protected] with:
- Your order number
- Tracking number
- Shipping address on file
- We will investigate with the carrier and work toward a resolution
Undelivered & Returned Packages
A package may be returned to the sender if:
- The shipping address is incorrect or incomplete
- Delivery was attempted multiple times without success
- The package was refused at delivery
- The package was unclaimed within the carrier’s holding period
If your package is returned to us:
- We will contact you at the email address on your order
- We can arrange re-delivery to a corrected address
- Additional shipping fees may apply for re-delivery
Packages unclaimed or refused without prior contact with our support team may not be eligible for a refund.
Customs, Duties & Taxes
For international orders (outside the United States):
- Customs duties, import taxes, and brokerage fees may be charged by your country’s customs authority
- These charges are the responsibility of the recipient — they are not included in our product or shipping prices
- Ride Clean Nexus has no control over customs processing times or fees
- If you refuse to pay customs charges and the package is returned, our Refund & Return Policy applies
We recommend checking your country’s import regulations before ordering.
Shipping Restrictions
We currently do not ship to:
- P.O. boxes (USPS-only addresses)
- APO/FPO/DPO military addresses
- Countries under international trade sanctions
Some products may be restricted in certain countries due to local import regulations. If we cannot ship to your location, we will notify you and issue a full refund.
Damaged or Lost Packages
Damaged in Transit
If your package arrives visibly damaged:
- Take photos of the outer packaging and the damaged product
- Email [email protected] within 48 hours of delivery
- Include your order number and photos
- We will arrange a replacement or refund per our Refund & Return Policy
Lost Packages
If tracking shows delivered but you did not receive the package:
- Check with neighbors, household members, and your building’s mail room
- Contact the carrier to file a claim
- Email us at [email protected] if unresolved
If tracking shows no delivery update for 30+ days after shipping, contact us and we will open an investigation.
Contact Us
Questions about shipping? We’re here to help.
Email: [email protected]
Hours: Monday – Friday, 9:00 AM – 5:00 PM EST
Response Time: Within 24–48 hours on business days
Related pages: Refund & Return Policy | Contact Us | Terms of Service